Legacy permitting systems are holding agencies back
Paper counters slow builders, frustrate residents, and hide backlog problems until they become council problems. Purpose-built replacements take 18+ months, cost millions, and lock your data into proprietary models.
18+ Month Implementations
Purpose-built replacements take over a year to deploy, burning budget before residents see any benefit.
Millions in Upfront Cost
Traditional permitting platforms demand massive licensing fees plus costly custom development that only grows over time.
Proprietary Data Lock-In
Legacy vendors trap your data in proprietary models, making migrations painful and audits difficult when you need transparency most.
Six integrated modules. One Salesforce org.
Pick only the modules your agency needs — each deploys on standard PSS objects with no proprietary layer.
Permitting & Licensing
- Guided intake wizards for every permit type
- Rule-driven fee calculation at application
- Per-type stage models, renewals & expirations
- Certificates & PDF generation
GIS & Parcels
- Address → parcel → zoning pre-check at intake
- Parcel maps embedded on every record
- Esri sync or license-free native maps
Payments & Cashiering
- Online payment via credit card or ACH
- Counter cashiering with till close-out
- Receipts, refunds & daily GL journal export
Mobile Inspections
- Checklists, photos & signature capture in the field
- Day-view route map for inspectors
- Automatic re-inspection scheduling on failure
Public Portal & 311
- Guest search — no account required
- Apply & pay online with pre-application guidance
- Complaint intake & 311 reporting
- "By the numbers" public transparency page
Reporting & Compliance
- Turnaround & SLA analytics dashboards
- Operations dashboards — no analytics add-on needed
- CA HCD housing report export
- SolarAPP+ connector for instant solar permits
The resident experience, end-to-end
A single demo walks a permit from application to inspection, payment, and public dashboard — on a standard Salesforce org, no slideware.
Self-service from day one
Residents land on a branded portal tailored to your agency. Every permit type, fee schedule, and service is discoverable without a phone call.
- Search by address, record number, or keyword
- Organized by Building, Business & Special categories
- Live fee display before application starts
- Anonymous concern / code-violation reporting
Six structured steps, zero phone tag
A clear, stepper-based wizard walks applicants through every required field — parcel check, contacts, project details, document uploads, fee review, and payment.
- Address → APN parcel pre-check at step 1
- Save & resume drafts across sessions
- Zoning overlay shown in context
- Documents, signatures, and fees in one flow
Pay at submission or later
Rule-driven fees are calculated automatically and presented transparently before the applicant pays. Credit card processing is embedded — no redirect to a third-party site.
- Integrated credit card (Global Payments) checkout
- Option to pay later from My Applications
- Receipts auto-generated on payment
- Counter cashiering for in-person payment
Council-ready accountability built in
Residents and council members can see permit activity on a live map — no custom reporting requests, no FOIA responses for basic data.
- "What's Happening Near Me" live map view
- Filter by time window and status
- Median issuance times published automatically
- Contractor license verification — no account needed
Verify before you hire
Any resident can look up whether a contractor is licensed with the city before signing a contract — protecting homeowners and reducing fly-by-night operators.
- Search by name or CSLB number
- Shows license type, status & expiration
- No login required — truly public
- Synced from your business licensing records
Beyond custom builds and point products
Two dimensions that no legacy LPI vendor and no generic PSS implementation can match.
No forks. No proprietary lock.
- Managed base package + a thin extension per agency — upgrades keep flowing, nothing is forked
- Standard PSS data model — no proprietary layer, no data lock-in
- Generation factory turns your requirements into a working configuration in days
- License-dependency check: every proposal states what your scope needs — and what it does NOT
- Coexists cleanly with your other Salesforce programs (grants, 311, CRM) on one org
Real agency outcomes
- Live in weeks with a fixed-scope QuickStart — not an 18-month program
- Counter deflection: applicants self-serve online with pre-application guidance
- Council-ready transparency: median issuance times published to your portal automatically
- California compliance built in: SolarAPP+ instant permits, HCD APR, ADU/SB9 types
37 pre-built types across 9 families
Map your existing permit catalog to the library in the Discover & Scope phase — most agencies match 80%+ out of the box.
From scoping to live in three phases
Fixed-price QuickStart scoping keeps the budget predictable. Go-live is measured in weeks, not quarters.
Discover & Scope
Map your permit types to the library, pick your modules, confirm the license matrix and fee structure. Output: a fixed-scope SOW.
Generate & Configure
The generation factory clones your types, applies fees & workflows, and deploys a right-sized footprint to your sandbox — then UAT.
Go Live & Extend
Portal launch with staff training, then managed upgrades as new modules or state mandates roll in — add capability as programs grow.